Door-to-door work, on the same books
Courier volume is usually the part of a forwarding business that grows first and gets tracked worst — a spreadsheet, a WhatsApp thread, and an invoice reconstructed at month end. It belongs on the same system as everything else.
What it does
Consignments as proper records
Each shipment is a record with a sender, a receiver, contents and a status — not a row someone will tidy up later.
Tracking customers can follow
Status visible against the consignment, so "where is my parcel" is answered by a screen rather than a search through messages.
Rate cards that apply themselves
Weight and zone-based pricing applied at booking, which is what stops undercharging from becoming a habit.
Bulk handling
Book and process consignments in volume, because courier work is rarely one shipment at a time.
The same customer record
A client sending parcels this week and a container next month is one account with one balance, not two relationships.
Billing that includes it
Courier revenue lands in the same invoicing and accounts as freight, so it stops being the part of the business nobody can size.
Common questions
Is courier a separate product?
No. It runs in the same system as air and ocean, sharing customers, rates, invoicing and accounts.
Can we price by weight and zone?
Yes, through rate cards applied at booking rather than calculated by hand afterwards.
Can customers track their own consignments?
Consignment status is held on the record so it can be shared rather than looked up by a staff member each time.